Frequently Asked Questions

You can place a quote in one of (3) ways:

1. Visit our website, www.oaepartyrentals.com, and build a shopping cart with desired items. Once this is submitted, you will receive a quote from one of our sales team members within 48 hours.
2. Email our sales team at sales@oaepartyrentals.com
3. Call our offices at (831) 632-9076

No, your items will not be on hold in our system until you return a signed quote, terms & conditions, a filled-out credit card authorization form and a 50%, non-refundable deposit and then we will email you a reservation confirmation.

If you have not received a reservation confirmation, your order is not on hold.

Yes, final changes are due (1) week prior to the designated delivery date. You may remove items and reduce counts (keep in mind, the 50% deposit that has been paid is non-refundable.) You may also add items, based on availability.

Final payments are due (1) week prior to the designated delivery date, the same day final revisions are due.

Yes, we offer delivery to areas surrounding the Monterey, CA area for a delivery fee.

Our standard delivery fee is $95.00. This includes deliveries with a 4-hour time window for arrival, Monday through Saturday from 7 am to 6 pm.

We do offer the following for additional fees:

2-hour time window for arrival

Specific time window for arrival

Sunday delivery/pick up

Before Hours delivery/pick up – Anything prior to 7 am

After Hours delivery/pick up – Anything after 6 pm

* Please note, our standard delivery fee applies to venues located within our standard delivery zone (Including Monterey, Carmel, Carmel Valley, Pacific Grove, Salinas, Watsonville, Aptos, and Santa Cruz). Any venues located further than our standard delivery zone will be subject to a higher standard delivery rate.

Yes. Setup is included in the rental fee for some items. If you have any questions regarding what includes setup, please contact us.

Yes, you or a representative you designate who is aware of the location where the items should be delivered and setup must be present during delivery.

If you or someone designated by you is not on-site during delivery, our crew will deliver the items and set up in a way we feel is best. If we set up incorrectly, we will not re-set the items without charging additional labor fees.

Yes, either you or someone designated by you who knows where all the items are should be on-site during the pickup.

If you or someone designated by you is not on-site and something is left behind because our crew could not locate it, you will be charged the replacement of the items.

It will then be up to you to drop it off to our warehouse or call to have it picked up. If we must return for an additional pickup, you will be charged an additional pickup fee.

For the most part, we will clean everything upon return to the warehouse.

We do ask the following:

Glassware – Be emptied out of all liquids and put face down in the racks (same way you received them)

Dinnerware and Flatware – Be scraped of food and debris-free

Linens – Be shacked of any debris and placed in the provided navy blue Chic Linen Bag. Please DO NOT place linens in plastic bags. This could cause mold and then you will be responsible for replacing the linen.

Outdoor Grills – Must be cooled and empty of charcoal.

Deep Fryers – Must be cooled and emptied of oil. If oil is remaining, we will charge a $250.00 cleaning fee.

Ovens – Must be cooled

Rental minimums are only charged for deliveries taking place at venues an hour or more away from our warehouse.

If the venue is located within the normal delivery range, no minimums apply.